Privacy Policy

1. Who We Are

Haven Hire Naas is an equipment hire company.

Contact details
Tel: 045 856000
Email: naas@haven.ie
Address: Haven Hire Naas, Monread Rd, Naas, Co. Kildare

Website
https://www.haven.ie

For the purposes of data protection law, Haven Hire Naas acts as a Data Controller in relation to the personal data described in this Privacy Policy.

2. What Personal Data We Collect

We may collect and process the following categories of personal data:

Name
Email address
Telephone number
Business address
Enquiry and correspondence details
Customer and prospect information
Billing and accounting information
Website usage and analytics data
Marketing preferences

We do not intentionally collect special category personal data.

3. How We Collect Personal Data

We collect personal data when you:

Contact us via our website contact forms
Email or phone us directly
Engage with us as a customer
Subscribe to marketing communications
Visit our website
Enter into a contractual relationship with us

4. Purposes and Lawful Bases for Processing

We process personal data for the following purposes and lawful bases:

Enquiries and communications

Purpose: Responding to enquiries and communications
Lawful basis: Legitimate interest

Customer services and contracts

Purpose: Providing equipment hire services and managing customer relationships
Lawful basis: Contract

Billing and accounting

Purpose: Invoicing, payments, and financial record keeping
Lawful basis: Legal obligation and contract

Marketing communications

Purpose: Sending service updates, news, and marketing communications
Lawful basis: Legitimate interest (for existing customers) and consent (for subscribers)

Website analytics and performance

Purpose: Understanding website usage and improving services
Lawful basis: Consent

Legal and compliance

Purpose: Compliance with legal obligations
Lawful basis: Legal obligation

5. Marketing Communications

Where you are an existing customer of Haven Hire Naas, we may send you information about our services, updates, and relevant news where we believe there is a legitimate interest to do so. You can opt out of such communications at any time by using the unsubscribe link in our emails or by contacting us directly.

Where you have subscribed to our marketing communications, we will send such communications based on your consent. You may withdraw your consent at any time by using the unsubscribe link in our emails or by contacting us directly.

This approach ensures that we only send marketing communications where permitted under applicable data protection and ePrivacy laws.

6. Cookies and Website Technologies

Our website uses cookies and similar technologies.

We use a cookie consent management tool to manage user preferences and comply with applicable data protection and ePrivacy laws.

Details of cookies in use and your choices are available through our Cookie Policy page at https://www.haven.ie/cookie-policy-eu/ and via our cookie consent banner.

7. Analytics

We use website analytics tools, including Google Analytics, to understand how visitors use our website.

Analytics cookies are only placed where consent has been provided.

Analytics data is used primarily in aggregated form to improve website performance and user experience.

8. Who We Share Personal Data With

We may share personal data with trusted third parties where necessary, including:

IT and hosting providers
Email and communication services
Customer relationship management systems
Accounting and billing software providers
Payment service providers
Security and compliance service providers

All third parties are required to process personal data in accordance with data protection law and appropriate contractual safeguards.

9. International Transfers

Some of our service providers may process personal data outside the European Economic Area. Where this occurs, appropriate safeguards are in place, such as Standard Contractual Clauses, to ensure an adequate level of protection.

10. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected.

Typical retention periods include:

Enquiry data: up to 24 months
Customer records: for the duration of the contract and a reasonable period thereafter
Accounting and billing records: as required by law
Marketing data: until consent is withdrawn
Analytics data: in accordance with analytics provider settings

11. How We Protect Personal Data

We implement appropriate technical and organisational measures to protect personal data, including where appropriate:

Secure hosting environments
HTTPS and SSL encryption
Access controls and password protection
Regular system updates
Security monitoring and malware protection
Use of reputable third party service providers

12. Data Breaches

In the event of a personal data breach, we will assess the risk and take appropriate action in accordance with data protection law, including notification to the Data Protection Commission and affected individuals where required.